Can an AI receptionist book consultations for an aesthetic clinic in Sandton?+
Yes. Abby, the HDS AI receptionist, answers calls and WhatsApps for a Sandton aesthetic clinic within seconds and books the patient into a free slot in the practice calendar during the conversation. HDS is based in Randburg, a short drive away, so the first meeting can be at your practice. Connecting your booking system is confirmed during scoping.
Do you do med spa marketing in Cape Town?+
Yes. HDS builds websites, social content and AI lead optimisation for med spas and aesthetic clinics across Cape Town, from Sea Point to Claremont, Constantia and Durbanville. We serve Cape Town remotely from Randburg, Gauteng, by video call. The systems run in the cloud, so a Sea Point enquiry is answered as fast as one in Sandton.
Does Abby give medical advice to patients?+
No. Abby never gives medical advice, never diagnoses and never says whether a treatment will work for someone. She answers non-clinical questions: treatments offered, hours, location, parking, preparation logistics and how consultations work. Clinical questions go to the practitioner with the patient’s details, or Abby books a consultation so the practitioner can answer properly.
How does an AI receptionist handle patient information under POPIA?+
Health information is special personal information under POPIA, so the system is designed to collect only what booking needs: name, contact details, the treatment enquired about and a preferred time. Abby does not ask for medical history. We agree with the practice in writing what is recorded, where it is stored, who can access it and for how long. This is general information, not legal advice.
Will patients know they are speaking to an AI?+
Yes, whenever they ask. Abby introduces herself by name as the practice’s assistant and confirms she is an AI if a patient asks. She never pretends to be a person, a nurse or a doctor. Patients who would rather speak to someone can say so, and the conversation passes to your team with the history attached.
How much does an AI receptionist for a clinic cost?+
The cost depends on the channels, the number of practitioners and branches, whether a website is part of it and how your booking system connects. Jared scopes and quotes after a 30-minute introductory discussion, once he has seen how enquiries reach your practice today. There is no obligation, and you know the full cost before anything is built.
How quickly can AI patient booking go live for a practice?+
Timelines are confirmed after the first call, because they depend on the practice more than the build. The main work is documenting your treatments, consultation process, hours, policies and the questions Abby must hand to a practitioner, then connecting the calendar. Nothing goes live until you have heard Abby and approved her.
Can automated reminders reduce no-shows for consultations?+
They are designed to. Every booked consultation gets a confirmation straight away and a WhatsApp reminder beforehand, with one tap to confirm or reschedule, so a released slot can be offered to someone else. We do not promise a no-show rate, but you see every reminder sent and every reply.
Does it work for dental, physio and other private practices, not only aesthetic clinics?+
Yes. The same system answers, books and reminds patients for dental and orthodontic practices, physiotherapists, dermatology rooms and other private practices. What Abby asks, and what she hands to a clinician, changes with the practice. She handles booking and logistics, never clinical judgement, and the practice approves her script first.
Will clinic marketing copy stay within HPCSA advertising rules?+
Copy is written to stay within the advertising rules your profession follows, such as HPCSA guidance for registered health practitioners: no misleading or exaggerated claims, and before-and-after images only where those rules allow. The practitioner approves every claim before it is published. HDS does not certify compliance, so final responsibility stays with the practice.
