Skip to content

Privacy policy.

last updated: 3 October 2026

This page explains what personal information we handle, why, and what your rights are. It covers both this website and the AI agents we build and run for client businesses.

Who we are

Hooper Digital Solutions is an AI automation agency based in Randburg, Gauteng, South Africa. We build AI agents that handle enquiries for client businesses over WhatsApp, voice calls, SMS and web chat. For anything privacy-related, email Jared@hooperdigitalsolutions.com.

What we collect

If you visit this website and use the contact form, we collect your name, email address, company name (if you give it), what you’re interested in, and your message. We also record the page you were on and, if you arrived through a campaign link or QR code, which one. If you choose a callback, your phone number is used to place a call from our AI voice agent, which may be recorded.

If you talk to an AI agent we run for a client business, over WhatsApp, a phone call, SMS or web chat, we collect your phone number, your name, the content of your messages and calls (including recordings and transcripts of voice calls), and the details of your enquiry, such as your budget, location and timeline.

How we use it

  • To respond to enquiries sent through this website.
  • To call you back about your enquiry, when you ask for that on the contact form.
  • To count visits and see which pages help, using the cookieless statistics described below.
  • To answer questions, qualify leads and book appointments on behalf of the client business whose agent you’re talking to.
  • To pass your enquiry details to that client business so they can follow up with you.

We don’t sell personal information, and we don’t use it for advertising.

Who we share it with

The client business whose agent you’re talking to receives your enquiry, that’s the point of the conversation. Beyond that, we rely on a small set of service providers to make our systems work:

  • Meta (WhatsApp Business Platform): delivers WhatsApp conversations.
  • Anthropic: AI processing of messages and calls.
  • Airtable: stores enquiry and conversation data.
  • Cal.com: books appointments.
  • Retell AI and ElevenLabs: power voice conversations.
  • Telnyx: carries phone calls and SMS.
  • n8n: connects these systems together.
  • Vercel: hosts this website and provides cookieless visit statistics.

Some of these providers process data outside South Africa. Where that happens, we only use providers that commit to protecting personal information to a standard consistent with South African law.

How long we keep it

Website enquiries are kept for as long as we need them to handle your enquiry. Data collected by a client’s AI agent is kept for the duration of our engagement with that client, after which it is deleted or handed over to the client. Clients can ask us to delete their end users’ data at any time, and you can too.

Your rights

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to ask what personal information we hold about you, have it corrected or deleted, and object to how it’s processed. You can also complain to the Information Regulator of South Africa (inforeg@justice.gov.za).

If you’re in the European Union, the GDPR gives you the same rights, plus data portability and the right to complain to your local supervisory authority.

Access and deletion requests

Email Jared@hooperdigitalsolutions.com and tell us what you’d like, a copy of your data, a correction, or deletion. We’ll confirm it’s you and respond within 30 days.

Cookies

This website doesn’t set cookies for visitors. We measure visits with two cookieless tools: Vercel Web Analytics and a simple counter of our own. They record which pages are viewed, for how long, the site you came from, your device type and your country. They don’t store your IP address, build a profile of you or follow you to other sites, and we don’t use advertising pixels. If that ever changes, we’ll update this policy first.

Changes to this policy

If we change how we handle personal information, we’ll update this page and the date at the top.

back to home